ALL SALES ARE FINAL. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Refunds and Exchanges:
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at service@deyoungskincare.com Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.
